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Privacy Policy

**Effective Date:** 01/01/2025

 

 1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, including:

  • Name, email address, and phone number

  • Pickup and delivery addresses

  • Vehicle information (make, model, year, VIN)

  • Payment information for broker fees

  • Communication preferences

 1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information

  • Pages visited and time spent on site

  • Device type and operating system

  • Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

  • Process transport requests and match you with qualified carriers

  • Communicate about your transport order and provide updates

  • Process payments for broker services

  • Improve our website and services

  • Send promotional materials (with your consent)

  • Comply with legal obligations

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3. Information Sharing

3.1 With Carriers

We share necessary information with assigned carriers to facilitate transport, including:

  • Contact information

  • Vehicle details

  • Pickup and delivery locations

3.2 With Third Parties

We may share information with:

  • Payment processors for transaction processing

  • Service providers who assist with website operations

  • Legal authorities when required by law

  • Business partners with your consent

3.3 What We Don’t Share

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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4. Data Security

We implement reasonable security measures to protect your information, including:

  • Secure data transmission (SSL encryption)

  • Access controls and authentication

  • Regular security assessments

  • Secure data storage practices

However, no method of transmission over the internet is 100% secure.

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5. Your Rights and Choices

5.1 Access and Updates

You may:

  • Access and update your personal information

  • Request correction of inaccurate information

  • Opt out of marketing communications

  • Request deletion of your information (subject to legal requirements)

5.2 Cookies

You can control cookies through your browser settings, though this may affect website functionality.

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6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Typically, we retain transport records for 3 years after service completion.

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7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

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8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of sale of personal information

  • Right to non-discrimination

To exercise these rights, contact us using the information below.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

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11. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

JPalmer Transports

Phone: 470-487-0500

Email: tpc@jpalmertransports.com 

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